Privacy Policy

Studio Ondas Sonoras is committed to protecting the privacy of individuals who visit our site or use our services. This policy outlines how we collect, use, maintain, and disclose information collected from users of our online platform.

Information We Collect

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our site. The types of personal information we may collect include, but are not limited to:

• Contact information (such as name, email address, phone number)
• Demographic information (such as preferences, interests, or location information when relevant to service delivery)
• Information related to your use of our services (such as details about projects, audio files, service requests, booking details)
• Payment information (processed securely by third-party payment processors; we typically do not store full payment card details)
• Information you provide through correspondence, support inquiries, or interactions on our platform.

We may also collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users' means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.

How We Collect Information

We collect information through various methods, including:

• Direct interactions: Information you provide when you fill in forms on our site, communicate with us via forms or email, or use our services.
• Automated technologies or interactions: As you interact with our site, we may automatically collect data about your equipment, browsing actions and patterns. This data is collected using cookies, server logs, and other similar technologies.
• Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources, such as analytics providers, advertising networks, and search information providers.

How We Use Collected Information

Studio Ondas Sonoras collects and uses user personal information for the following purposes:

• To provide and maintain our services, including processing transactions related to audio recording, mixing, mastering, sound design, production assistance, remote recording setup, studio rental, podcast editing, distribution consultation, voiceover recording, and equipment rental.
• To improve our site and services: We may use feedback you provide to improve our products and services.
• To process payments for services rendered.
• To send periodic emails or messages: If you have opted-in, we may use your contact information to respond to your inquiries, questions, or other requests, and potentially to send you information and updates pertaining to your order or service requests.
• To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
• To administer a contest, promotion, survey or other site feature.

Legal Basis for Processing (for GDPR and similar regulations)

We will only process your personal data when we have a lawful basis for doing so. The legal bases include:

• Performance of a contract: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (e.g., providing the audio services you request).
• Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., subscribing to marketing communications).
• Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided those interests do not override your fundamental rights and freedoms (e.g., improving our services, preventing fraud).
• Compliance with a legal obligation: Processing is necessary for compliance with a legal obligation that applies to us.

To exercise these rights, please contact us using the physical contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Sharing Your Personal Information

We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or conducting surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission or where the processing is based on other lawful bases. Examples include sharing necessary information with payment processors, cloud hosting providers, or analytics services. These third parties are obligated to protect your information.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data. These may include:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate personal data.
• The right to request erasure of your personal data.
• The right to object to the processing of your personal data.
• The right to request restriction of processing of your personal data.
• The right to request the transfer of your personal data to another party.
• The right to withdraw consent at any time where we rely on consent to process your personal data.

To exercise these rights, please contact us using the physical contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

Third Party Websites

Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website's own terms and policies.

Cookies

Our site may use "cookies" to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

Children's Privacy

Our site and services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

Studio Ondas Sonoras has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us. Our physical address is:

Studio Ondas Sonoras
2306 Rua da Consolação,
7th Floor,
São Paulo, São Paulo,
01302-002
Brazil